Section A
Processes and Productivity
Defined processes, process measures, root cause investigation and consistent work methods.
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Are your important business or operational processes clearly defined, with the main steps and responsibilities understood by the people doing the work?
Do you regularly measure the performance of important processes, such as output, quality, delivery, service levels or productivity?
When delays, rework, downtime or service problems occur, do you identify and investigate their underlying causes?
Are agreed work methods or standards available and checked to help work be performed consistently?
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