Improvement Opportunity Assessment

Identify Your Improvement Opportunities

People + Process = Performance

Every business has opportunities to improve productivity, reduce waste, strengthen skills and improve performance. This assessment will help you identify where your business is performing well and where further improvement may be worthwhile.

  • 5–7 minutes
  • 16 questions
  • Free · no obligation

The framework

16 questions · 4 areas

  • AProcesses and ProductivityHow work flows, and how consistently it delivers
  • BPeople and SkillsClarity of roles and the capability behind them
  • CManagement and PerformanceGoals, reviews and follow-through
  • DContinuous ImprovementHow ideas and problem-solving become routine

Every question uses the same four-point scale, so results stay comparable across your business.

What we measure

Four areas that shape everyday performance

Each area is assessed with four questions. Together they show where your business is strong and where a focused effort would make the biggest difference.

Area A

Processes and Productivity

Whether important processes are defined, measured and performed consistently, and whether delays or rework are investigated at the source.

  • Defined steps and responsibilities
  • Process performance measures
  • Root cause investigation
  • Standard work methods
Area B

People and Skills

Whether roles and expectations are clear, skills are identified and assessed, and capability is built where gaps exist.

  • Clear roles and expectations
  • Skills and competency requirements
  • Training linked to gaps
  • Backup and multi-skilling
Area C

Management and Performance

Whether priorities become measurable goals, reviews use reliable information, and actions have owners, dates and follow-through.

  • Measurable team goals
  • Regular performance reviews
  • Owned, dated actions
  • Supervisory routines
Area D

Continuous Improvement

Whether employees are involved in improving work, suggestions are handled, and improvements are sustained rather than lost.

  • Employee ideas encouraged
  • Suggestion follow-up
  • Structured problem-solving
  • Improvements held in place

How it works

Three short steps, one useful conversation

The assessment is free and you are not obliged to take anything further. If the results are useful, you can ask Icon HR Solutions to walk through them with you.

Begin the assessment

This is an initial business improvement assessment based on your answers. It is not a formal Lean maturity audit or a certified benchmark.

  1. 01

    Answer 16 questions

    Rate each practice on a simple four-point scale, from not in place to fully in place and consistently applied. Answer for the part of the business you choose to assess.

  2. 02

    Add your details

    Your name, company, industry and the scope of the assessment. We ask for this before your report is prepared, so the report is addressed to your business.

  3. 03

    Receive your report

    An overall score, four area scores, your strongest area and three practical priorities, with a recommended next step for each. Print it or save it as a PDF.